Contact Veterinary Medical Centers

How can we help today?

You do not need to know the exact department, form, or appointment type. Start with what your pet needs, choose Fort Thomas or Independence, and our locally owned Northern Kentucky team will help route the next step.

Veterinary Medical Centers team member helping a pet owner

VMC Help Center

Start with what you need. We'll take it from there.

Choose a clinic, then pick the request that sounds closest. Booking, refills, records, virtual consults, and general care-team messages route through Otto so the right VMC team can review them.

Choose Your Clinic

Two clinics, one local team.

Choose the location that is easiest for your family. Both VMC clinics care for dogs and cats and can help you find the right appointment if you are unsure where to start.

Not Sure Where To Start?

Message the VMC care team through Otto.

Use Otto for appointment requests, medication or food refills, medical records, virtual consults, and non-urgent care questions. Choose the clinic that works best and our team will help route the request.

Need Help Sooner?

Please call for urgent or time-sensitive concerns.

Phone is the safest path when timing matters.

Call if your pet has new or worsening symptoms, you need same-day guidance, or you are not sure whether your pet needs urgent care. For severe symptoms, contact an emergency veterinary hospital right away.

Frequently Asked Questions

Common contact questions

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Kristi BakerVeterinary Medical CentersHi there! Need to book a visit, refill a prescription, or reach the care team? We're here to help.